Terms and Conditions
The completed membership application and these Terms and Conditions form a legally binding contract between the person named on the membership and the Penrith Panthers Rugby League Football Club. By purchasing a membership from the club, you agree to the Terms and Conditions of this Agreement.
Penrith Panthers Rugby League Football Club (club) reserves the right to change, amend or update these Terms and Condition at any time. Any changes will be published on the Club’s membership website and will be effective immediately without further notice.
1. Membership Purchase
1.1. Memberships can be applied for and purchased in the following ways:
1.1.2. By phone at 1300 PANTHERS
1.1.3. Inside the Panthers Merchandise Shop at Penrith Panthers Leagues Club
1.1.4. At any Panthers stadium home game or member event
1.2. Memberships purchased with a debit or credit card are subject to automatic renewal over each season unless opted out in writing to firstname.lastname@example.org by the notified deadline. Opt-out requests cannot be taken over the phone. See section 7 for further details.
1.3. The club will confirm your membership via email within 24 hours of purchase. You are required to provide a valid email address at the time of purchase.
1.4. The club will not:
1.4.1. Accept or process any form which is incomplete; or
1.4.2. Accept any changes to the form (except change of personal contact details)
1.5. The club reserves the right to refuse any membership application at its absolute discretion.
1.6. All membership packages are subject to availability.
1.7. The 2019 season members will have a priority access period to renew their memberships once club membership go on sale for the 2020 season. Members that do not renew within this period will relinquish their membership seats.
1.8. Please note the following key dates:
|Key Dates 2019|
|2nd October 2019||2020 membership on sale|
|8th November 2019||Same seat renewal deadline|
|11th-16th November 2019||Seat changes|
|18th-22nd November 2019||New member seat requests|
|25th November 2019||Member packs delivery begins|
|28th November 2019||Christmas delivery cut off|
|6th January 2020||Early bird pricing finishes|
2. Terms of membership
2.1. Membership is available on a seasonal basis and is valid from the date of purchase, until Monday 7th September 2020 following the end of the season. By becoming a member of the club, you agree to this period of membership.
2.2. The club entitles any person to hold only one (1) membership in their name with the club.
2.3. Each membership card is valid for one (1) entry per home game at Panthers Stadium within the regular season.
2.4. The club reserves the right to cancel membership at any time, if in the club’s opinion, a member engages in disruptive behaviour which is deemed prejudicial, to the interests or reputation to the game, club, stadium, NRL or any of their sponsors.
2.5. It is the responsibility of the purchaser to opt out of an automatic renewal if its purchases as gift within the period provided above.
3. Membership Packages
Choice of seating at all Panthers Stadium home games in the 2020 season (dependent on availability)
3.2. Full Season Ticketed Membership Packages
- Reserved seating in the Western Grandstand for all Panthers Stadium home games in the 2020 season.
- Reserved seating in Bays 4 or 5 in the Eastern Grandstand for all Panthers Stadium home games in the 2020 season.
3.2.3. Gold +
- Reserved seating in Bays 17 or 18 of the Western Terrace for all Panthers Stadium home games in the 2020 season.
- Reserved seating in Bays 3 or 6 in the Eastern Grandstand for all Panthers Stadium home games in the 2020 season.
Reserved seating in Bays 1, 2, 7 or 8 in the Eastern Grandstand, Bay 48 or 35 in the Eastern Terrace, or bays 16 or 19 in the Western Terrace for all Panthers Stadium home games in the 2020 season.
- Unallocated seating in the General Admission bays or hill areas of Panthers Stadium for all home games in 2020 played at the Venue.
- Unallocated seating in Bay 36 and 37 for all home games played at Panthers Stadium in the 2020 season.
3.3. Part Season Ticketed Membership Packages
3.3.1. Proud Panther
One (1) flexi General Admission ticket to use at any Panthers Stadium home game in 2020.
3.3.2. Bathurst Proud Panther
- One (1) General Admission ticket to use at the Panthers’ game played at Carrington Park, Bathurst in 2020.
3.3.3. Queensland Proud Panther
- One (1) ticket to be used at a Panthers away game played in Queensland during the 2020 season. This is subject to availability, additional costs may apply for NRL Magic Round tickets.
3.3.4. Flexi Panther
- Six (6) General Admission tickets to be used at any Panthers Stadium home games during the 2020 season.
4. Membership Classifications
4.1. It is the responsibility of each member to ensure that they are eligible for their membership price type at the time of renewing or purchasing each season. Any member found to be ineligible in their current membership, may have their membership price type changed and the difference in price charged to their account.
4.2. Junior Members
To be eligible for a junior membership, you must be under 16 years of age as of Thursday 12th March 2020. A date of birth must be provided when purchasing a junior membership. Children under the age of 5 as of Thursday 12th March 2020 are admitted free of charge when not occupying a seat.
4.3. Concession Members
To be eligible for a concession membership the applicant must have a current form of identification as listed below:
- Pensioner: Aged, TPI; or
- Student: Full time tertiary and secondary school students (Valid ID Required)
Members that apply for a concession membership must provide a copy of their valid concession card to the Membership Services time, and have it available also on game days.
4.4. Family Memberships
Ticketed memberships for family packages include two (2) adults and two (2) children, or one (1) adult and three (3) children.
4.5. Companion Cards
The Club recognises the NSW Companion Card program. Companion Card holders are ineligible for complimentary entry to the Panthers Stadium home games, however are ineligible for member benefits unless a paying member.
5. Membership Cards
5.1. Membership cards remain the property of the club and may not be sold, exploited for commercial use, used to enhance the demand for other goods or services or used for promotional purposes without prior written consent from the club. If a membership card is misused by the member or any subsequent bearer, the membership may be suspended or cancelled without a refund at the discretion of the club.
5.2. Membership cards are issued to all ticketed members for identification and seat allocation purposes.
5.3. Membership cards contain membership details, seating allocation (if applicable) and a barcode (if applicable).
5.4. Membership cards are to be used as tickets for home matches and must be scanned upon entry to Panthers Stadium if barcoded.
5.5. If your membership card is lost or stolen, please contact the Membership Team to arrange a replacement card. Alternatively, you can log into your Panthers Membership Card and purchase a replacement card online. A membership card replacement fee of $20 will be charged to your account. The card will be replaced at no cost upon provision of a police report or statutory declaration detailing the theft.
5.6. If a membership card is found to be faulty, it will be replaced free of charge.
5.7. If you forget to bring your membership card to a match, the club can provide you with a replacement ticket on the day from the Membership Marquee at the front of the West Gate. Photo ID will be required.
5.8. Where a member is unable to attend a match, the membership card may be transferred to another person temporarily at an equivalent level according to section 4. If a concession or junior member transfers a membership card or ticket to an adult, the adult will be refused entry and will have the membership card confiscated at the games. The ticket will not be returned to the member and a replacement fee will apply for the issue of a new card membership card. The membership may be suspended or cancelled if the person who the card is transferred to breaches the Terms and Conditions of this agreement.
5.9. Canterbury Cup Standalone Admission
All ticketed and part season members in 2020 are able to attend standalone Panthers Canterbury Cup and Jersey Flegg games played at Panthers Stadium. In order to enter the stadium, members must present their 2020 Members Card to staff at the gates. Seating for Canterbury Cup and Jersey Flegg gameday events is not reserved.
6.1. Renewing members who do so before the cut-off date are guaranteed their seats from the previous season. Due to the high renewal rate and stadium capacity, there is limited ability to accommodate all members who have requested a seat change.
6.2. If a seating request cannot be fulfilled according to the application, a member who renews the same package will keep their previous allocated seat.
6.3. Renewing members will have from Tuesday 24th September to Friday 8th November to renew their membership seats. Following this time, all non-renewed seats will be made available to renewing members looking for seat changes or additional seats, and those renewing members who have upgraded. This will be followed by a release to the general public where new members who wish to have a reserved seat will be able to select.
6.4. All seating requests must be completed online through the Upgrade/Seating Request Form found on the Panthers membership site. Seating requests cannot be taken over the phone or via email.
6.5. The club will make all efforts to accommodate upgrade/seat requests. In the event a member is dissatisfied with their allocation, the Membership team will work towards a solution with them. Refunds will not be issued based on dissatisfaction with allocated seating.
6.6. The outcome of seating requests will be communicated to members prior to the first home game.
7. Membership Fees
7.1. The payment of your membership fee may be made in one of two ways:
a. Full upfront payment
b. Monthly instalments
7.2. Members with outstanding fees
7.2.1. Members with outstanding debt will be unable to renew their membership until all outstanding fees are paid.
7.3. Auto-Renewal Program
7.3.1. No 2019 members will be auto-renewed for the 2020 season due to a transition in membership systems.
7.3.2. All members who pay by credit or debit card in the 2020 season, elect to automatically renew their membership into the same seat or package the following year using the same card. This is unless they opt out in accordance with the directions issued by the club.
7.3.3. The club will give you at least 14 days’ notice in writing or by email of changes to the amount of the following season’s membership’s fees and to the terms of the Auto-Renewal agreement.
7.3.4. The monthly instalments will be deducted in nine (9) monthly or pro rata instalments via a nominated VISA, Mastercard or American Express card beginning in September each year.
7.3.5. The upfront yearly payment plan will be deducted in one instalment in September each year via a nominated VISA, Mastercard or American Express card.
7.3.6. You have until 5:00PM AEDST Friday 8th November 2019 to advise the club of any changes or upgrades you wish to make to your membership package.
7.3.7. It will be deemed that you have agreed to have your membership automatically renewed if you do not notify the club in writing that you wish to opt out before 5:00PM AEST Monday 7th September 2020. You can opt out by emailing email@example.com or by logging into your Panthers Membership Account and selecting the ‘opt-out’ button. Opt-out requests cannot be taken over the phone.
7.3.8. Your membership will not be confirmed until payment has been processed. If payment fails, further attempts will be made to clear the funds until successfully processed. Payments that decline may be charged an additional processing fee of $10 by default per account. The club will contact you to request immediate payment. It is your responsibility to ensure all contact details are correct at all times and to update them if they change. Any fees levied to you by your financial institution will be payable by you. Where a payment appears in arrears by more than 90 days, the club reserves the right to cancel your membership and on sell your membership seat where a reserved seat membership has been purchased. Any outstanding balances throughout the season to a debt collection agency for recovery. This may involve addition costs that you could be responsible for.
7.3.9. Your membership cannot be cancelled after it has been processed, unless you provide sufficient evidence in writing to the club by 5:00PM Friday 2nd October 2020 that you did not receive the opt out option and membership fees for the following season, in which case, a full refund will be given.
7.3.10. If you have purchased your membership at a discounted or pro-rata rate, your membership will be placed on the auto-renewal program for the following season at the full price of the membership.
7.3.11. If you have purchased a part season membership, you will be placed on the Auto-Renewal program for the equivalent membership for the following season. If there is no such membership available in the following season, you will have first priority to upgrade to a full season ticketed membership dependent on availability.
7.3.12. You are responsible for ensuring that:
a. the account details you have provided are correct, and you notify the club immediately should the card number or expiry date change within the term of the payment plan.
b. You have sufficient clear funds available on your nominated VISA, Mastercard credit or debit card on the scheduled payment date.
7.4. Upfront Payment Plan
7.4.1. The upfront payment will be deducted in one instalment in September each year following the 2020 season. This will be taken via your nominated VISA, Mastercard or American Express card.
7.4.2. By joining the upfront payment plan, you authorise the Club to debit from your nominated credit card or debit card in amounts as advised.
7.5. Monthly Payment Plan
7.5.1. The monthly payment plan will be deducted in nine (9) instalments via a nominated Visa, Mastercard or American Express card starting in September each year.
7.5.2. By joining the monthly payment plan, you authorise the club to debit from your nominated credit or debit card on the 2nd of each month.
|1||Date of purchase||20%|
|2||Saturday 2 November 2019||10%|
|3||Monday 2 December 2019||10%|
|4||Thursday 2 January 2020||10%|
|5||Sunday 2 February 2020||10%|
|6||Monday 2 March 2020||10%|
|7||Thursday 2 April 2020||10%|
|8||Saturday 2 May 2020||10%|
|9||Tuesday 2 June 2020||10%|
7.5.3. The first instalment will be withdrawn on the date of purchase.
7.5.4. If your membership is process on or before the second instalment date, you will pay the 8 instalments of 10%, after a one off payment of 20%.
7.5.5. If your membership is processed on the payment plan after the second instalment date, you will pay a one off payment calculated to the amount of instalments missed.
7.5.6. All memberships must be paid in full by Monday 25th May 2020. If you have an outstanding debt you will be exempt from membership for the following year and the payment plan option until all outstanding money owed is paid.
7.5.7. The Club may action the following if your membership payment is dishonoured by your financial institution:
a. If your payment defaults on three (3) consecutive occasions your membership will be suspended and all benefits including match access and ticket-presales will be suspended;
b. If your payment defaults on four (4) or more occasions your membership will be suspended and your seat may be released for sale for the next match; or
c. If your payment defaults on five (5) consecutive occasions your membership will be cancelled and your membership may be on sold.
8. Seat Resale Program
8.1. The Penrith Panthers Seat Resale Program allows you to put your seat at Panthers Stadium up for sale if you are unable to make it to a home game. If the seat is sold, the member will receive a rebate off their membership for the following year.
8.2. Reserved seats can be place up for resale no later than three working days before the respective home game.
8.3. Once a reserved seat has been placed up for resale via Account Manager, it is final and the process cannot be reversed.
8.4. The Member will receive a confirmation email once the seat is up for sale.
8.5. Members will only be notified if their seat is successfully resold following the respective game.
8.6. The Club will send you an email at the end of season to inform you if you have earnt a rebate off your 2020 membership.
8.7. Rebate for each seat type is as follows:
8.7.1. Silver & Gold category - $10 per game
8.7.2. Platinum category - $15 per game
8.7.3. Diamond - $20 per game
9. Cancellation and Refund Policy
9.1. As a general policy, memberships cannot be cancelled and are non-refundable.
9.2. Membership applications will be processes as received and cannot be withdrawn once processed.
- The contents of the membership website, membership brochure and accompanying forms were correct at the time of printing and publishing and the club, under no circumstances, takes responsibility for any omissions, errors or changes that may occur. Please note that membership benefits and inclusions are subject to change.
9.3. In the event of an exceptional circumstances, requests for cancellation and refund should be made in writing in the form of a statuary declaration to the Membership Team and mailed to Locked Bag 8322, Penrith NSW 2751 for consideration.
9.4. Subject to the Australian Consumer Law, there will be no refunds available if you wish to terminate your membership prior to the end of the membership on Monday 7th September 2020.
9.5. Membership upgrades are permitted at the discretion of the club. A downgrade is also permitted at the discretion of the club, with the club to refund the original invoice once the new Membership has been paid.
9.6. Should a cancellation or refund request be approved, the member will be required to return their membership card and pack to the club (at their own cost) before a refund can be processed. All items must be returned in good state.
9.7. Memberships will not be refunded on the basis of specific seat allocation or dissatisfaction with the provision of individual elements of the entitlements.
9.8. The club reserves the right to cancel or suspend membership without refund or any member that breaches any of the terms and conditions of membership. Any membership cancelled by the Club may prohibit the member from renewing in future seasons.
10. Membership Code of Conduct
10.1. The club wants all members and supporters to be part of the passion at all home games in a safe, secure and enjoyable environment. The club is therefore committed to preventing members and supporters from behaving in a manner likely to jeopardise the safety or enjoyment of others. The club’s member and supporter conduct is guided by the NRL’s National Code of Conduct and their Member Protection Policy.
10.2. Members and supporters are ambassadors for the club and the game of rugby league, and as such should conduct themselves in a way that reflects the club’s values. The club will not tolerate any harassment or other discriminatory behaviour, whether physical or verbal, towards members, supporters, club employees or anyone else attending a game day. The club may restrict match day attendance for any member or supporter who behaves in a manner which jeopardises the safety or enjoyment of other patrons or themselves.
11. Terms of match admission
11.1. Members are expected to abide by the dlub, Panthers Stadium and NRL conditions of entry. National Code of Conduct and Member Protection Policy, and Terms and Conditions. These are in place for general safety and wellbeing of all our supporters, members, players, staff and corporate partners during home game days and events.
11.2. Panthers and Panthers Stadium security and staff have the discretion to remove and individual that breaches the terms in the above agreements, as well as displaying antisocial conduct and behaviour.
11.3. The full list of NRL’s National Code of Conduct and Member Protection Policy, and terms and conditions documents can be found at https://www.nrl.com/community/inclusion/rights-and-responsibilities/codes-and-policies/.
12. Finals Series
12.1. The Finals series are administered by the NRL. In the event the club qualifies for the Finals Series, members will be granted priority access to purchase ticket/s prior to going on sale to the general public. Members shall be advised via email when tickets will be available for purchase.
12.2. The club does not guarantee that you will have access to the same seat/s you held during the regular season should the game be held at Panthers Stadium.
13.1. The club respects the privacy of the individual on whom the club collects, uses and discloses personal information. The personal information that the club collects on the membership form is used for the purpose of processing your membership and providing you with football related information and offers from the club, club partners, market research and the NRL. If you do not wish to partake in market research or receive special offers from the NRL or the club’s partners, please ticket the appropriate box on the form or contact the Membership Team at firstname.lastname@example.org.
14.1. The club’s method of communication to members will be through weekly email newsletters. This includes up-to-date news, event, gameday and NRL Finals information. Please ensure your contact details are kept updated at all times in order to receive regular communications from the club.
15. Further Information
15.1. If you require further information in relation to these terms and conditions, please contact Penrith Panthers Membership on 1300 PANTHERS or email email@example.com.