Terms and Conditions /

By purchasing any Penrith Panthers 2024 membership product(s), the primary account holder and dependants, automatically agree to the below 2024 Terms & Conditions.

Upon deciding whether to purchasing any 2024 full or part season membership, it is the primary account holder’s responsibility to ensure they have read and understand the below terms and conditions.

UNDELIVERED VALUE 

Under the direction of the NRL, Federal and State Governments if in the event that the NRL competition is abandoned or postponed due to an Act of God or unforeseen circumstance which causes disruption to your membership entitlements members will have the following options:

• Receive a financial credit in the form of Panthers Leagues Club “Panther Points”. Panther Points will be able to be used at all Panthers Group Venues (Penrith Panthers, Panthers Port Macquarie, Panthers Bathurst, Panthers North Richmond, Panthers Bathurst, Panthers North Richmond and Panthers Glenbrook.)
  or
• Pledge the undelivered amount to the club to help sustain Rugby League development programs.

Act of God disruptions could result in the following:

• The 2024 season is abandoned
• Home game(s) are played behind closed doors, resulting in no members having access to any homes game(s)
• Penrith Panthers home game(s) are relocated due to Covid-19, without Member access
• Reduced capacities
• It is the responsibility of the Primary member to sign up as a Penrith Panthers Leagues Club Member, by showing their NRL 2024 Membership card or conformation email. If a Primary Member fails to do so Penrith Panthers Leagues Club reserves the right to charge the full $5.00 membership fee to the member.

It is the responsibility of the Primary Member to provide correct personal details upon signing up.

The Primary Member must leave a 24hr window before points can become active on their Leagues Club Member card.

By purchasing a 2024 Penrith Panthers membership, you accept and agree to adhere to any NSW Health Orders in relation to entitlements that form part of your membership.

Penrith Panthers reserves the right to implement and enforce any measures in response to the COVID-19 pandemic, including requiring attendees to wear facemasks at Panthers NRL games and the implementation of social distancing measures which may affect member seating.

It is the responsibility of primary account holders to keep their contact details up-to-date, to remain informed through the club’s official email communication and to communicate all measures and changes to the other members on their account.

Potential changes to the 2024 Membership program include, but are not limited to;

Seating changes: 2024 Members seats will be banked and seats will be returned to the member when restrictions allow Panthers to do so, in a safe manner.

Members provided with a refund of their 2024 home games: Penrith Panthers reserves the right to hold funds for membership packs and processing costs as well as the total number of games that members are given the opportunity to attend games. The remaining funds will be refunded to the member on the card provided when purchased.

Members may need to purchase tickets to enter a Panthers home game

Once the club has been notified of changing restrictions and has an overview on how this will affect the 2024 season, Penrith Panthers will inform the primary account holder via email, of these changes to their purchased product.

MEMBER EVENTS AND COMMUNICATION

The primary member will be contacted via email and phone to confirm RSVP for events/games throughout the season. It is the responsibility of the primary members, to ensure they reply before the RSVP date.

Full Season Memberships

Full season reserved memberships include access to games in their selected categories, at BlueBet Stadium throughout the 2024 NRL Season.

All seating requests must be submitted to the club by Thursday 12th October 2024.

Any seating changes must be submitted to the club in writing, either via email or entered on their 2024 membership form.

Seating requests and changes will be reviewed by the club. Penrith Panthers does not guarantee any specific seating request and will attempt to fulfil to the best available. Any changes will be confirmed by the Primary account holder via phone or email before changes are completed.

Penrith Panthers reserves the rights to move any members, up to four (4) seats, in order to fill seating bays to the fullest potential. Any members moved further than four seats will be notified, before the changes are completed.

Full season membership

Diamond
Diamond Memberships include access to regular season home games at BlueBet Stadium. Diamond is located in the Western Grandstand (bay 23 to 30) and Eastern Grandstand (bay 1).

Platinum
Platinum Membership, includes access to regular season home games at BlueBet Stadium. Platinum is located in the Eastern Grandstand (bay 4 & 5).

Gold Plus
Gold Plus Memberships include access to regular season home games at BlueBet Stadium. Gold Plus is located in the Western Concourse (bays 17 & 18).

Gold
Gold Memberships include access to regular season home games at BlueBet Stadium. Gold is located in the Eastern Grandstand (bay 3 & 6).

The Den
The Den Membership includes access to regular season home games at BlueBet Stadium. The Den is located in the Eastern Concourse (bay 36 & 37). The Den is an unallocated seating bay.

Silver
Silver Memberships include access to regular season home games at BlueBet Stadium. Silver is located in the Eastern Grandstand (bay 1,2, 7 & 8), Eastern Concourse (bay 33, 34, & 35), and Western Concourse (bay 15, 16, 19, & 20).

Bronze
Bronze Memberships include access to regular season home games at BlueBet Stadium. Bronze is located in the Western Concourse (bay 31, 32, 38, & 39) and Eastern Concourse (bay 13, 14, 21 & 22).

General Admission
General Admission (GA) memberships include access to regular season home games at BlueBet Stadium. General Admission is located on the North or South Hills.

Part Season Memberships
The following categories are classified as part season memberships;

• 6 Ticket Flexi, Proud Panther, QLD Proud Panther, Bathurst Proud Panther

Part season members have limited access to games based off each membership.

Six Ticket Flexi
Six (6) general admission tickets at BlueBet Stadium, to use however they wish, throughout the 2024 NRL season. Tickets must be redeemed through Ticketek, or Membership Team, by presenting their Flexi codes to staff.

Proud Panther Membership
One (1) general admission ticket at BlueBet Stadium, to any home game throughout the 2024 NRL season. Proud Panther ticket must be redeemed through Ticketek or Membership Team, by presenting their code to staff.

QLD Proud Panther
One (1) away game ticket to any Queensland game, pending 2024 draw. (Members will be contacted via phone or email to confirm which game they wish to attend, following the release of the 2024 draw).

Bathurst Proud Panther

One (1) general admission ticket to the Panthers home game in Bathurst game, held at Carrington Park in 2024.

All 2024 memberships do not include access to the 2024 NRL Finals Series and State of Origin.

Membership Classification

It is the responsibility of each member to ensure that they are eligible for their membership price type at the time of renewing or purchasing each season. Any member found to be ineligible in their current membership, may have their membership price type changed and the difference in price charged to their account.

Classification

• Adult; member between the ages of sixteen (16) and sixty (60) on 1st January 2024
• Concession; member who holds a Pensioner Card, or who is above the age of sixty (60). As well as any full-time student who holds a valid 2024 student card
• All concession members must carry a form of ID along with their Pensioner or Student ID card, when attending Penrith Panthers home games
• Junior; member between the ages of five (5) and fifteen (15) as at 1st January 2024 are eligible for a Junior membership
• Any child under the age of five (5) is eligible to enter Penrith Panthers home games for free, if they do not require a seat. The child must be seated on the lap of an accompanying adult and not occupy a seat

If COVID-19 restrictions are in place, any child under the age of one (1) is eligible to enter Penrith Panthers home games without a ticket. Any child above the age of 1 will be required to have a ticket.

Family Membership; two (2) adults and two (2) juniors, or one (1) adult and three (3) juniors.

Companion Cards
The Club recognises the NSW Companion Card program. Companion Card holders are eligible for complimentary entry to the BlueBet Stadium home games, however are ineligible for member benefits unless they are a paying member.

Membership Purchase

2024 memberships are required to be obtained via one of the following methods;

• Online
• By phone; 1300 PANTHERS
• Inside the Panthers Merchandise Shop, located inside Penrith Panthers Leagues Club
• By filling out the official 2024 Membership Form
• At any Penrith Panthers home game or member events

FINANCIAL

Payment Method
Penrith Panthers requires all Memberships to be purchased by debit or credit card.

Members purchasing in the Panther Shop will be required to submit their card details via our official 2024 membership form, in order for card details to be attached to the Primary Members account.

Membership fees can be paid via two methods; Upfront payment or via instalments.

Balance Outstanding

Any members who have a balance outstanding from a previous season, cannot join as a member for the current season until this has been paid in full. Penrith Panthers reserves the right to cancel any memberships that have been purchased shall there be a balance outstanding.

Upfront payment
The primary member agrees to pay their 2024 membership fees in one full transaction.

Instalments
The primary member agrees to pay off their 2024 membership fees via weekly, fortnightly or monthly instalments.

This payment system requires an upfront deposit on date of purchase, to activate their monthly instalments.

If a member defaults the Club will contact the Primary member via phone and email. If any payment fails to transfer between institutions on the due date, further attempts will be made throughout the month to clear the funds until successfully processed.

Penrith Panthers reserves the right to suspend any members on the weekly or fortnightly instalment plan who are 3 payments behind, and those on the monthly instalment plan who are 2 payments behind. Accounts will be suspended until the outstanding amount has been paid in full. Please note that at least three (3) business days will be needed to reinstate your membership once payment is received.

Members with outstanding debt from the previous season will not be eligible to renew their membership, until all outstanding membership fees are paid.

Automatic Renewals
The club will give you at least 14 days notice in writing or by email of changes to the amount of the following seasons membership(s) fees and to the terms of the Auto-Renewal agreement.

It will be deemed that you have agreed to have your membership automatically renewed if you do not notify the club in writing within the 14 day notice period.

You can opt out by emailing footy.membership@panthers.com.au or by logging into your Panthers Membership Account and selecting the ‘opt-out’ button. Opt-out requests cannot be taken over the phone.

Your membership cannot be cancelled after it has been processed, unless you provide sufficient evidence in writing to the club by Friday 29th September 2024, that you did not receive the opt out option and membership fees for the following season, in which case, a full refund will be given.

Financial Responsibility
As the primary account holder, when you purchase a membership, you are agreeing the following financial responsibility:

• Account details you have provided are correct
• Notify the club immediately should the card number or expiry date change within the term of the payment plan
• Sufficient funds are available on your nominated credit or debit card on the scheduled payment date
• Agree to responsibility of full payment of the Membership on sign up if paying via instalments

Member Code of Conduct
Penrith Panthers encourages all members & supporters to take part and express their passion for the Penrith Panthers at BlueBet Stadium, in a family friendly, safe, secure environment.

When entering BlueBet Stadium all members and supporters will;

• Conduct themselves in an appropriate manner
• Respect all parties in the stadium regardless of age, gender, race, religion, team, ethnic origin and beliefs
• Vocally support the team in an appropriate manner, whilst always being mindful of those around them
• Inform BlueBet Stadium staff of any members/supporters who they believe are acting inappropriately
• Comply with all conditions of entry to BlueBet Stadium

Finals Series
The Finals series are administered by the NRL. In the event the club qualifies for the Finals Series, members will be granted priority access to purchase ticket/s prior to going on sale to the general public. Members shall be advised via email when tickets will be available for purchase.

The club does not guarantee that you will have access to the same seat/s you held during the regular season should the game be held at BlueBet Stadium.

Privacy Policy
The club respects the privacy of the individual on whom the club collects, uses and discloses personal information. The personal information that the club collects on the membership form is used for the purpose of processing your membership and providing you with football related information and offers from the club, club partners, market research and the NRL. If you do not wish to partake in market research or receive special offers from the NRL or the club’s partners, please contact the Membership Team at footy.membership@panthers.com.au.

Your privacy is important to the Penrith Panthers and there are procedures in place to ensure that your information remains confidential. We are mindful that your personal details are private and as such we will only disclose your information in accordance with the Privacy Act 1988. Ticketmaster and our fulfilment provider administer the current Membership program used by the Penrith Panthers and Members acknowledge that their personal details will be available to these third parties for the purpose of administering your membership with the Penrith Panthers.

The club adheres to the Panthers Group Privacy Policy. A copy of the full privacy policy can be found at penrithpanthers.com.au/privacy-policy/ 

Communications
The club’s method of communication to members will be through weekly email newsletters. This includes breaking news, behind-the-scenes content and NRL Finals information.

Please ensure your contact details are kept updated at all times in order to receive regular communications from the club. Penrith Panthers does not take responsibility for incorrect or out of date contact details. It is the primary members responsibility to ensure all contact details are up to date.

Further Information
If you require further information in relation to these terms and conditions, please contact Penrith Panthers Membership on 1300 PANTHERS or email footy.membership@panthers.com.au.