Frequently Asked Questions /

Membership

General

How do I become a 2025 member?

2025 memberships will be on sale from mid September.

If you would like to renew your membership for next season, you can do this through any of the following ways:

• Online via the Panthers Account Manager
• Over the phone by calling 1300PANTHERS; or
• Visit us at the Footy Hub at Panthers Penrith Leagues Club

Where will the Panthers be playing in 2025?

Penrith Panthers has confirmed the club will host eight (8) NRL home matches at CommBank Stadium in 2025 as well as individual home games in Las Vegas, NRL Magic Round, Bathurst and Mudgee.

What seat will I be allocated to at CommBank Stadium if I want to renew?

During the renewal/on-sale period, current members will be able to renew a reservation in their equivalent seating category at CommBank Stadium. Following this, all members will be able to complete a seat preference survey, in which you are able to select the preferred bays in your category, as well as list any specific seating requests prior to being allocated to seats.

During seat allocation, while we cannot guarantee that all requests will be met, we will look to facilitate this as close to your preferences as possible.

Will I keep the same seat I had in 2024 and before when we come back to BlueBet Stadium?

As the stadium redevelopment does not have a finalised seating configuration, we are unable to guarantee members seating allocation on the return to Penrith. We will do our best to allocate members seating similar to their 2024 membership viewing experience.

Regarding undercover seating, we are unable to confirm the number of undercover seating options available at Penrith Stadium on the return. As such, we cannot guarantee if you have a seat undercover in 2024, that upon the return you will have undercover seating.

What happens if I don’t renew my Membership for 2025?

In consultation with our member advisory committee, the following membership framework will apply for all members during the stadium transition period and when the club returns to Penrith in 2027.

Members seating will be allocated based on the below framework:

• 2024 members who hold a full season membership at CommBank Stadium for the 2025 and 2026 season
• New members who hold a full season membership at CommBank Stadium for the 2025 and 2026 season
• 2024 members who hold a flexi/non-ticketed membership at CommBank Stadium for the 2025 season and a full season membership for the 2026 season
• 2024 members who hold a flexi/non-ticketed membership at CommBank Stadium for the 2025 and 2026 season
• New members who hold a flexi/non-ticketed membership at CommBank Stadium for the 2025 and a full season membership for the 2026 season
• New members who hold a full season membership at CommBank Stadium for the 2025 season and a flexi/non-ticketed membership for 2026 season
• New members who hold a flexi/non-ticketed membership at CommBank Stadium for the 2025 and 2026 season
• All other members and fans
  
  

How can I organise a wheelchair seat?

Please contact our Membership Team on 1300 PANTHERS or footy.membership@panthers.com.au to organise any wheelchair seating.

Classifications

Adult: Members between the ages of sixteen (16) and sixty (60) on 1st January 2025.

Concession: Members who hold an aged, disability, single parent, veteran affairs or a Pensioner Card, or who is above the age of sixty (60). As well as any full-time student who holds a valid 2025 student card.

All concession members must carry a form of ID along with their Pensioner or Student ID card, when attending Penrith Panthers home games.

Junior: Members between the ages of five (5) and fifteen (15) as at 1st January 2025 are eligible for a Junior membership.

Any child under the age of five (5) is eligible to enter Penrith Panthers home games at CommBank Stadium for free, if they do not require a seat. The child must be seated on the lap of an accompanying adult and not occupy a seat.

Family Membership: Two (2) adults and two (2) juniors or one (1) adult and three (3) juniors.

Do Panthers accept Companion Cards?

Yes. You must notify the membership team if you require a companion and we will provide an admission card. This applies for both reserved and general admission memberships. Companion card memberships however do not include membership entitlements.

Membership Pack Credit

How do I redeem my credit for my Membership pack?

In late October, members will be sent some instructions on how to redeem their Membership credit.

Can I use credits for postage/shipping?

Yes, you can use your assigned credit to cover postage/shipping.

I need assistance with redeeming my member pack credit?

Please contact the membership team on 1300 PANTHERS, email footy.membership@panthers.com.au or visit the Footy Hub located at Panthers Penrith Leagues Club for assistance in redeeming your Mber+ credit.

How long does it take to receive my membership card and pack?

When you redeem your Membership credit on the Mber+ store, you can select to redeem your credit for regular or express post.

Your membership items are made to order. For standard delivery, please allow 10 – 14 working days for delivery. For express delivery option, please allow 7 - 12 working days for delivery.

When is the cut off to receive membership packs in time for Christmas?

If you wish to receive your membership pack before Christmas, you will need to ensure you have purchased your membership before 21st November 2024. Following purchasing a Membership you will be sent a link to redeem your member credit. You will need to submit your order on the Mber+ store by November 28, 2024.

Any memberships purchased or order processed after this date are not guaranteed to arrive in time.

Does my Mber plus credit expire?

Yes, 2025 Members need to redeem their credit for their membership pack by 31st July 2025.

I am a member; however, I have not received an email about Mber+?

If you have renewed or purchased a Membership and have not received the welcome email to the Mber+ website, please contact us on 1300 PANTHERS or footy.membership@panthers.com.au.

How do I update my personal details?

Contact our Membership Team on 1300 PANTHERS or footy.membership@panthers.com.au to update your details on your account.

What are the delivery timings for my order?

Your membership items are made to order. For standard delivery, please allow 10 – 14 working days for delivery. For express delivery option, please allow 7 - 12 working days for delivery.

How can I pay for my membership?

Members can pay their membership in full or by instalments on a debit or credit card.

What memberships can be paid by instalments?

All full season memberships including reserved seats, The Den and general admission are available to be paid by instalments. All other memberships must be paid in full on purchase.

What are the instalment payment options?

Members can elect to pay their membership in weekly, fortnightly or monthly instalments. Memberships purchased after the first instalment date will require an upfront payment to bring the account up to date.

When are the payments charged if I elect to pay by instalments?

When purchasing a membership, you will see the dates of your instalments based on the payment plan you select.

• Monthly payments can be charged on the 15th of each month or on the last day of the month
• Fortnightly instalments are processed every fortnight on a Thursday
• Weekly instalments are processed every week on a Thursday

If your payment is unsuccessful on the due date, the following business day the payment will be re-attempted.

If you require further information contact the Membership team on 1300 PANTHERS.

What happens if my payment instalment fails?

Members can re-process failed instalments:

• Online via the Panthers Membership Website
• Over the phone by calling 1300PANTHERS
• In person at the Footy Hub at Panthers Penrith Leagues Club

What if I don’t pay my Membership instalments?

Penrith Panthers reserves the right to suspend any members on the weekly or fortnightly instalment plan who have an outstanding balance for more than twenty-eight (28) consecutive days and those on the monthly instalment plan who have an outstanding balance for more than one (1) month. Accounts will be suspended and members will not have access to attend home matches or receive other membership entitlements until the outstanding amount has been paid in full.

If I have a balance outstanding from 2024, can I renew my Membership?

Members with outstanding debt from the previous season will not be eligible to renew their membership, until all outstanding membership fees are paid.

GAMEDAY

How do I use my flexi membership?

Your four (4) flexi tickets can be used at any home game at CommBank Stadium in 2025 during the regular season. This means you can choose to spread each ticket out over four games, or bring friend/s and redeem multiple tickets for eligible games.

How do I redeem my Proud Panther or Flexi ticket?

Proud Panther and Flexi tickets can be redeemed on the Ticketek website by typing your individualised code/s printed on the back of your Membership card/s into the password box. Once tickets are on sale for the match, please check back for instructions.

If you have any issues redeeming your ticket, please contact the membership team at 1300 PANTHERS.

How do I access the game if I’ve left my card at home?

Visit the membership team prior to kick off, and they can organise a paper ticket for you to enter CommBank Stadium.

What should I do if I lose my member card?

Please contact the membership team on 1300 PANTHERS or footy.membership@panthers.com.au to order a replacement card.

A new membership card will incur a $10 fee. If your card has been stolen, this $10 fee will be waived if a Police Form can be produced.

Do I need to be vaccinated to enter CommBank Stadium or attend members events?

By purchasing a Panthers membership, you accept and agree to adhere to any NSW Health Orders in relation to entitlements that form part of your membership.