IMPORTANT VENUE INFORMATION & CONDITIONS OF ENTRY
We hope you enjoy your visit to Pepper Stadium Penrith, home of the NRL's Penrith Panthers.
For the safety and comfort of all spectators and visitors, please take note of the conditions of entry to the venue and important information’s available.
Transport, Venue Access and Parking
A bus stop and taxi rank are located at the front of the Panthers World of Entertainment, opposite the stadium, on Mulgoa Rd.
The nearest railway station is Penrith, approximately a 10 minute walk from the stadium.
Free but limited parking is available within the grounds of the Panthers World of Entertainment , opposite the stadium on Mulgoa Rd.
The car park located in the front of the western side of the stadium is reserved purely as disabled; to gain access a disabled sticker must be displayed.
Further public parking is available in areas surrounding the stadium.
• Penrith Cricket Club – $4.00, entry off Station St
• Penrith Paceway - $5.00, entry off Ransley St
• On large games ONLY Parkland Station St - $4.00 to Wallacia Fire Brigade – entry off Jamison Rd or Woodriffe St.
Patrons should be aware that all tickets will be scanned through the turnstiles.
Once inside the venue a NO PASS OUT policy will apply. Bags will be checked prior to entry and suggested entry points as noted in the Pepper Stadium Traffic Management Plan are as follows:
• Media access – through western gate
• Chairman’s Room – through western gate
• Corporate Boxes – through northern or southern gates
• Eastern grandstand or terrace – through northern or southern gates
• Western grandstand or terrace – through western or southern gates
• Disabled access – through western or northern gates.
• General seating access is available though all gates.
• Drop off point is western gate Ransley St
Box Office and Payment Options
There is a mixture of general entry and reserved seating available at Pepper Stadium Penrith.
General admission disabled seating is available throughout the ground, including carer's seats, operating on a first in, first served basis. Both reserved and general entry tickets are available for purchase through ticketek.com.au, the Panthers website, from Panthers club reception or stadium gate outlets.
Tickets are available as home print ticket, posted/mailed tickets, at time of purchase or at venue collection.
General entry ticket upgrades are available inside the ground at both the western and northern gates.
Limited EFTPOS and credit card facilities are available at each gate entry and merchandise outlet. A no cash out policy does apply.
There will be no refund or exchange on any purchased tickets due to change of mind (excluding upgrades) unless required by law.
The right is reserved to charge a fee for the replacement of tickets in reserved areas and may refuse to replace tickets where seating is not allocated (general admission).
Persons under 13 years of age will not be permitted entry unless under the direct supervision of an adult 18 years or over.
Babies and juniors under the age of 5 are admitted free into the ground, if sitting in a reserved seat area, they must sit on the knee of a paying adult guardian, otherwise a reserved seat ticket must be purchased.
Children should be supervised at all times.
Food and Beverage
Food and beverage facilities are available throughout the public areas of Pepper Stadium selling a variety of catered products.
Patrons are allowed to bring pre-packaged food such as sandwiches, fruit, biscuits, cakes, crisps, provided they are for individual consumption and are packaged appropriately.
Unopened non-alcoholic beverages such as milk, juice, water, soft drink and alike at or less than 600ml (not packaged in glass or aluminium cans) for individual consumption are permitted.
Tea, coffee and soups in thermoses are acceptable (though will be checked).
Patrons are not permitted to bring food or beverage products packaged or purchased at commercial outlets outside the stadiums licensed area (ie fast foods such as McDonalds or KFC). This does not apply to patrons with special dietary requirement and is at the discretion of venue staff.
Eskies will be permitted inside the stadium but will be subject to search and must be able to fit under a seat if in a reserved seating area.
Under the liquor license assigned to Pepper Stadium, alcohol consumption is restricted to the boundary fences of the property, within appropriately signed areas.
Alcoholic beverages cannot be taken into or from Pepper Stadium. Alcoholic beverages are not to be consumed within the designated alcohol free zones of east terrace bays 1-5, Kids Corner forecourt or Family (North) Hill.
Anyone found supplying or buying alcohol for a minor or an intoxicated patron will be evicted from the event & may face criminal charges. Any minor found consuming alcohol will face similar action.
General Conditions and Refusal of Entry
The following conditions apply to all patrons gaining access to Penrith Stadium Penrith.
Management reserves the right to refuse entry to:
• Any patrons deemed intoxicated and/or disorderly,
• Any unauthorized persons,
• Any patron attempting to bring restricted or prohibited items into the venue.
• Any patron not in possession of a valid - whole ticket, pass or approved means of entry. Passes must be validated and used only once per event or face confiscation.
The stadium game day office is located within the western gate complex. Enquiries regarding lost property, lost children or game day facilities should be directed to staff in this office.
It is a condition of entry of Pepper Stadium Penrith that a search of carried possessions is undertaken by authorised security staff.
Patrons should note their movements within Pepper Stadium Penrith may be subject to monitoring by closed circuit television and recording via commercial audio and visual.
Patrons enter and bring person items into Pepper Stadium Penrith at their own risk.
Pepper Stadium Penrith will not be held responsible for any theft of, loss of, or damages to person or personal property. It must be noted that patrons are at risk of being struck by a ball whilst viewing sporting events at Pepper Stadium Penrith.
Any patron found throwing articles, gaining unauthorised entry into the field of play, using offensive and/or threatening language or ignoring the directions of authorised venue staff will be evicted from the venue and may be liable for prosecution.
Any patron found vandalising or damaging any infrastructure at Pepper Stadium Penrith will be arrested and liable for damages.
The storage of any personal matters or equipment in the aisles or thoroughfares, or sitting in these areas is strictly prohibited.
The leaning over or climbing on handrails, balustrades or balconies is strictly prohibited.
A non-smoking policy is in place for all seated areas, including grandstands, terraces, hills, thoroughfares and concourse areas or within 5m of all entrances to buildings, or concessions.
Patrons may smoke in the designated areas – in and around the forecourts and perimeter of the stadium; away from main thoroughfares or where signposted. Bins are provided in all designated areas to extinguish cigarettes
At present there are no ATM’s or public telephones within the stadium. These facilities are available at the adjacent Panthers World of Entertainment.
Restricted / Prohibited Items
For the safety and enjoyment of all patrons, the following items are not permitted in Pepper Stadium Penrith.
* Illicit drugs, illegal substances, glass or breakable containers
* Spray cans or compressed canisters
* Megaphones, loudhailers, horns or whistles.
* Flares, fireworks, laser pointers, knives, dangerous weapons, smoke bombs or any other items management should deem as dangerous or of public nuisance.
* Recording or photographic devices (for commercial use)
* Any goods or items for sale
* Bicycles, skateboards, scooters, skates are rollerblades.
* Any animals except guiding or hearing animals.
* Any political, religious, race-related or offensively worded or graphics materials on clothing, banners, flags or logos.
Football team or supporter flags under 1mx1m are permitted in the seated grandstand and terrace areas.
Flags larger than this size or with handles exceeding 1.6m must be confined to the top of the north hill area as instructed by authorized staff. Metal poles will be only be accepted within banners on north hill. Flags and/or banners must not impede the view of other spectators.
Umbrellas may be brought into the stadium but for the comfort of others should not be raised so as to obstruct the views of patrons in seated areas or concourses at any time.
Strollers and prams are not permitted within the seated areas at the stadium. They must not be left in though fares or concourses and should be confined to open grassed areas. There are no cloak room facilities available.